Frequently Asked Questions

Please read our FAQ before sending us a message.

Contact Us
True West Magazine 6702 E. Cave Creek Rd., Suite 5 P.O. Box 8008 Cave Creek, AZ  85327 888-687-1881 480-575-1903 FAX We've learned that we cannot rely on one method of communication. E-mails get lost in spam, packages don't arrive and phone messages don't reach their intended destination.  If you have tried contacting us and you have not heard back, please don't give up—try another method.  We always appreciate hearing from all of you.
Carole Compton Glenn General Manager Ext. 205 carole@twmag.com
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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